We are happy to refund or replace defective items. We will ship your replacement(s) free of charge. Our policy lasts for 90 days from time of purchase. Items that "leak" are not considered defective, unless there is a clear problem with the waterproof layer or the seams. However, if you are having leaking issues, please feel free to contact us, as we can troubleshoot the problem with you.
*Used/Pre-owned/Clearance/Seconds Quality Items are final sales.
*Freebies/Weekly Deal items are not exchangeable or returnable for cash value. If you return part of an order and your order contained free items, the return process and amount returned is to be decided by HappyEndings.
To request a refund or replacement for a defective item, please send an email to firstname.lastname@example.org and include a picture and a detailed description of the defect, as well as your order number.
*Please note that HappyEndings Eco Diapers, LLC does not refund or replace any item that has not been properly cared for (according to the laundry label instructions) and according to our "Laundry and Leak Tips" page. Replacements and refunds are at the discretion of HappyEndings Eco Diapers, LLC.